Privacy policy
Introduction
At My Woolever Friends, we respect the privacy of our customers and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services. By using our website or making a purchase, you agree to the practices described in this policy.
Information We Collect
Personal Information
When you place an order or create an account, we may collect the following personal information:
- Full name
- Email address
- Mailing address
- Phone number (optional, for shipping updates)
- Payment information (processed securely through third-party payment providers)
Non-Personal Information
We may automatically collect non-personal information about your interaction with our website, including:
- IP address
- Browser type and version
- Pages visited and duration of stay
- Referral source
- Device information (such as device type and operating system)
How We Use Your Information
Your personal information is used for the following purposes:
- Process and fulfill your orders, including shipping and delivery
- Communicate with you about your order status, shipping updates, and delivery confirmation
- Provide customer service and respond to your inquiries
- Send you information about our products, promotions, and events (only if you opt in to marketing communications)
- Improve our website, products, and services based on customer preferences and feedback
- Comply with legal obligations and protect against fraud or unauthorized activities
How We Protect Your Information
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure socket layer (SSL) encryption for data transmission on our website
- Secure storage of information on password-protected servers
- Restricted access to personal information by authorized staff only
- Regular security updates and monitoring of our systems
Payment information is processed through reputable third-party payment providers (such as PayPal or Stripe), which adhere to strict security standards. We do not store full credit card details on our servers.
Sharing of Information
We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. We may share your information with:
- Shipping partners (such as postal services or courier companies) to facilitate order delivery
- Payment processors to complete transactions
- Service providers who assist us with website operation, data analysis, or customer service (under strict confidentiality agreements)
- Legal authorities if required by law or to protect our legitimate business interests
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask to correct any inaccurate or incomplete information
- Deletion: Request the deletion of your personal information, subject to legal obligations
- Opt-out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting customer service
- Data portability: Request a copy of your information in a structured, machine-readable format
To exercise these rights, please contact us at [email address]. We will respond to your request within 30 days.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, track website usage, and improve our services. You can adjust your browser settings to refuse cookies, but this may limit certain features of our website.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices of third parties. We recommend reviewing the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.